Return Policy

Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, please email customer service at atheneergane@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Athene Ergane LLC
Attn: Returns
RMA #
PO Box 1093
Eagar, AZ 85925-1093
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions
We stand by our patterns and your satisfaction with them is important to us. However, because our downloadable patterns are digital goods delivered via Internet download, we generally offer no refunds.
If you change your mind about your purchase and have not downloaded our pattern, we will happily issue you a refund upon your request.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issues at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at: atheneergane@gmail.com

Last Updated: 10/31/2023